Main responsibilities:
• Maintain and update the internal knowledge management portal of the Customer Service Division
• Suggest, design and implement improvements and innovations of the knowledge management portal
• Gather user feedback and constantly improve the performance of the application
• Gather and analyze reports on the usage of the system and take appropriate action
• Monitor the performance of the application and address properly troubleshooting issues
The position requires:
• University degree in Economics, Business IT or related
• Experience in computer systems and Client / Server applications
• Excellent organizational, communication and analytical skills
• Adaptive, flexible and loyal person
• Results oriented person, able to work under pressure
• Very good command of English
• Excellent PC skills (MS Office)
• Basic knowledge and experience with SharePoint administration and design and .NET will be considered an advantage
• Previous experience in a call center/ help desk will be an advantage
If you are eager to challenge your knowledge and skills, send your CV and motivation letter to e-mail: career@globul.bg, not later than 16 April 2010.