CUSTOMER SERVICE REPORTING SPECIALIST
Main responsibilities:
• Create and design reporting templates
• Update and deliver regular and ad-hoc reports upon management request
• Monitor, document and report Key Performance Indicators (KPIs) in the Customer Service Division
• Perform benchmarking and analysis of the Customer Service KPIs
• Interpret collected data aiming at drawing patterns and deriving current trends
• Make analysis-based proposals for reporting processes optimization
The position requires: