Кариерен център

Факултет по математика и информатика

бул. Джеймс Баучер 5

тел. 02 / 8161 589

career@fmi.uni-sofia.bg

Hewlett Packard Enterprise Internship - Technical solutions consultant with German

   Description

The primary responsibility of the Technical Solutions Consultant with German - intern  is to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems. The Technical Solutions Consultant with German - intern   is the first level of technical support to the customers. On receipt of a service request he/she researches for a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes.

 Qualification of hardware cases involves diagnosis and/or recommendation of parts for the field engineer, and /or direct shipment to the customer. In all cases where a problem gets too complex the Technical Solutions Consultant with German – Intern is responsible for timely elevation and/or escalation.

Role responsibilities:

  • Timely responds to customers inquiries. Logs cases, provides information & troubleshoots to solve customer problem according company KPIs for the business
  • Manages customer expectations by taking into consideration the entitlement and identifies customer problems
  • Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership
  • Timely elevates and/or escalates to next level when the case is complex
  • Participates in projects for process or quality improvements
  • Manages multiple tasks or cases simultaneously with minimal supervision
  • Active and self-paced improvement of technical and business process knowledge
  • Independently and actively improves the quality metrics towards the achievement of the targets beyond
  • Encourages outstanding team morale and maintains highest ethical standards

More here.