Description
Business Operations Analyst with English and German/Turkish/ Czech language :
Hewlett Packard Enterprise is an industry leading Technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
- Provides tool support ( logistic, technical, financial, warranty related) for Hewlett Packard Enterprise Service Partners , organizes tools trainings for Partners, creating POs for partner reimbursement
- Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gathers customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Researches required information using available resources;
- Follows standard processes and procedures;
- Identifies and escalates priority issues per Client specifications;
- Redirects problems to appropriate resource;
- Accurately processes and records call transactions using a computer and designated tracking software;
- Offers alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
- Organizes ideas and communicates messages appropriate to listeners and situations;
- Follows up and makes scheduled call backs to customers where necessary;
- Stays current with system information, changes and updates
- Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences. The support is offered via email ( generic mailboxes) and occasionally via telephone.
More information and how to apply here.