Кариерен център

Факултет по математика и информатика

бул. Джеймс Баучер 5

тел. 02 / 8161 589

career@fmi.uni-sofia.bg

Junior Service Desk Specialist (6 month assignment)

  Telenor Common Operation (TnCO) is a technology service provider delivering wide variety of professional Telco, IP and IT services. We were established in 2013 and have 640+ employees located in four countries: Bulgaria, Hungary, Serbia and Montenegro. Currently we are providing services to five customers – Telenor Bulgaria, Telenor Hungary, Telenor Serbia, Telenor Montenegro and Telenor Global Wholesale (Norway).

In Telenor, we believe that the successful social strategy of each company begins with responsibility for the people, who build its success and its good name. Care and recognition for the employees are the main factors for the growth of our company. For this reason, we provide our staff with the best working conditions to enable them to develop their professional and personal skills.

We are looking for a new member of our Service Desk Team in Sofia, Bulgaria who will provide support for end users, manage incoming calls and tickets in Service Management system. In this position the successful candidate also have to provide high percentage of first line and onsite support for IT related service requests and incidents, including workstation hardware, operating system, workstation applications and related connectivity.



Main responsibilities:

  • Receiving, dispatching and resolving service request tickets and handling incoming calls
  • Managing users accounts in active directory and other enterprise systems
  • Providing end user IT support for hardware and software related issues
  • Centralized image deployment of end user workstations
  • Collaborating with other IT Infrastructure teams in order to provide better user support
  • Requires field work to provide shop, sales and technical facilities support
  • Requires some off-shift and weekend work with rotating on call coverage
  • Maintaining high level of user satisfaction

Requirements:

  • Good knowledge of client operating systems and system software
  • High school degree
  • Knowledge of hardware maintenance
  • Motivated to learn new skills
  • Good communication skills
  • Fluent in English (both written and verbal)
  • Ability to work in an international team
  • Ability to initiate and drive improvement and change

What we offer:

  • Cross-border working opportunity in a collaborative team
  • Dynamic environment which allows to freely express opinions, ideas and inspire new ways of doing things and continuous development
  • Competitive terms and conditions
  • Flexible working possibility

More information and how to apply here.

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