Application Support Engineer at Ontotext

     

About Ontotext:

Ontotext helps companies upgrade their data into knowledge! We thrive in the fields of cognitive computing by working extensively on knowledge representation and information extraction. To do that, we utilize the best achievements in machine learning and natural language processing, applying them to our own products – GraphDB and the Ontotext Platform.

Who are we looking for:

We are looking for an Application Support Engineer, who will add customer-centric technical expertise to our Product, Solutions and Support teams, so that we can deliver best-in-class customer experience. If you have a passion for continuous product improvement and supporting clients - this opportunity is certainly for you! 

As Application Support Engineer you will work with the following technologies: Docker, Kubernetes, GitLab, Maven, Jenkins, Terraform, Ansible, Puppet, Helm, Java, Python, Bash, Zabbix, Linux, DNS

The Role:

As Application Support Engineer you will:

  • Act as support resource for Enterprise customers, providing hands-on support and know-how, reproducing and debugging reported issues
  • Help in employing best DevOps practices to avoid unplanned downtime in the production environment, categorize and help in fixing reported bugs in software
  • Sort out  ongoing support issues, in cooperation with teams across the Ontotext org (Product, Support, etc.) as needed while ensuring that SLAs are met
  • Participate in customer meetings to provide technical expertise
  • Engage with potential customers in GraphDB community support activities

Your Profile:

We will offer multiple skill development resources and experiences, yet you need to have the attitude to grab them! To be successful you should have:

  • Programming knowledge or experience, ideally in Java
  • Experience with the following technologies will be considered a strong plus:
    • Python, SQL
    • Linux system administration
  • Prior work with technical/customer support and related software will be considered an advantage
  • Prior work with enterprise data and infrastructure technologies will be considered a strong plus
  • A customer-centric, proactive and initiative-driven attitude
  • Strong interest in learning newest technologies
  • English Language - excellent written and verbal English communication skills

We offer:

  • Collaboration and opportunity to learn from established software developers and architects;
  • Chance to work with our own products and end-to-end solutions;
  • Dynamic environment, flat hierarchy and common-sense culture, where everyone’s voice is heard; 
  • Exposure to new technologies, international companies, projects and teams.

Apply:

Join us and be part of our success! Send your CV to jobs@ontotext.com!