Job Description
Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design, and our culture.
Want to join the leader in AI-powered data security?
Join Cohesity as a Technical Support Engineer in Bulgaria and become part of a team that is reshaping data management.
This role will focus on supporting and resolving data protection issues in traditional platforms, DataProtect, NetBackup, Appliances, Cloud, databases and more as you collaborate closely with highly skilled engineers from our team, striving to deliver flawless support and powerful solutions to our global customers.
How you'll spend your time here:
• Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues
• Work closely with Cohesity engineering and account management teams
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
• Provide the best experience possible for Cohesity customers
• Manage workload to ensure that all customer issues are resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents
• Develop knowledge base article.
We would love to talk to you if you have many of the following:
• Degree in Computer Science, Information Systems or related field & graduating in 2025 or 2026
• Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly.
• Operating Systems Knowledge – Familiarity with Windows, macOS, Linux.
• Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
• Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python.
• Must be fluent in English. Additional languages would be an advantage.
• Applicants must currently be in Bulgaria or Europe and be willing to relocate to Bulgaria
More information and how to apply here