Main responsibilities:
• Create and design reporting templates
• Update and deliver regular and ad-hoc reports upon management request
• Monitor, document and report Key Performance Indicators (KPIs) in the Customer Service Division
• Perform benchmarking and analysis of the Customer Service KPIs
• Interpret collected data aiming at drawing patterns and deriving current trends
• Make analysis-based proposals for reporting processes optimization
The position requires:
• University degree in Economics, Finance, Statistics, Mathematics or related
• Excellent analytical and reporting skills
• Attention to detail and process orientation
• Very good command of English
• Excellent PC skills (MS Excel– advanced level )
• Basic knowledge and experience of report building in MS Access and/or SQL would be considered an advantage
• Previous experience in a call center/ help desk will be an advantage
If you are eager to challenge your knowledge and skills, send your CV and motivation letter to e-mail: career@globul.bg, not later than 16 April 2010.