Кариерен център

Факултет по математика и информатика

бул. Джеймс Баучер 5

тел. 02 / 8161 589

career@fmi.uni-sofia.bg

CUSTOMER SERVICE REPORTING SPECIALIST

Main responsibilities:

• Create and design reporting templates

• Update and deliver regular and ad-hoc reports upon management request

• Monitor, document and report Key Performance Indicators (KPIs) in the Customer Service Division

• Perform benchmarking and analysis of the Customer Service KPIs

• Interpret collected data aiming at drawing patterns and deriving current trends

• Make analysis-based proposals for reporting processes optimization



The position requires:

• University degree in Economics, Finance, Statistics, Mathematics or related

• Excellent analytical and reporting skills

• Attention to detail and process orientation

• Very good command of English

• Excellent PC skills (MS Excel– advanced level )

• Basic knowledge and experience of report building in MS Access and/or SQL would be considered an advantage

• Previous experience in a call center/ help desk will be an advantage

If you are eager to challenge your knowledge and skills, send your CV and motivation letter to e-mail: career@globul.bg, not later than 16 April 2010.

 

Таг