Sutherland Global Services is currently looking for technically proficient German speaking consultants to support Protection Server for Fortune 1000 Enterprise IT Departments.
If you have the motivation, the relevant experience and the desire to learn and develop we encourage you to read all the details below and apply for the open position.
Minimum Requirements:
• Excellent command (verbal & written) of German along with English;
• University Degree in Information technologies or related is preferred;
• Degrees and certifications (Security+, Network+, CEH, CISSP, CCNA, LPI, etc.);
• 1-3 years technical support experience with direct client contact where previous experience with phone support is preferred;
• UNIX System administrator experience (Linux, Solaris) in Command Line;
• Full and solid understanding of networking, DNS and port configuration;
• System administrator, TCP/IP level networking experience;
• SSH, CVS, MySQL experience;
• PERL 4 experience is desired;
• Strong verbal communication and presentation skills along with equally strong customer service skills (B2B support dealing directly with IT Directors, network administrators, etc.);
• Excellent problem diagnosis and problem solving skills, handling multiple tasks in a fast-paced environment;
• Computer typing skills.
Principal duties and responsibilities:
• Personally take ownership of customer’s issues over multiple days, allowing them to continue to talk to the same person throughout the entire issue.
• Identify and solve the issue using a variety of methods including SSH, Webex, web interface, telephone, and email conversations.
• Meet internal and client metrics, in the areas of SLA, tickets closed per month, Customer and Sales Rep Satisfaction, and other metrics as defined.
• Follow Customer issues through the Ticketing system until resolution, even during escalation to Level 2 or 3.
• Provide Information to the customers Sales Rep when needed.
• Provide Timely, Effective and Correct Solutions / Information to customers.
• To be able to work on more than one ticket at once, while not losing effectiveness.
• Willingness and ability to work on shifts, including early and late hours.
Life @ Sutherland:
• We offer competitive remuneration package
• Unique social benefits package which includes
o Additional Health Insurance
o Additional Life Insurance
o Food Vouchers
o Gift Vouchers
o Transportation Allowance
• Team Building Activities
• Unique Training & Development Opportunities
• Quarterly Rewards & Recognition Programs
If the above opportunity excites you, please forward your CV (in English) to jobsbg@sutherlandglobal.com.
The information provided by you is personal and will be protected. Only the shortlisted candidates will be contacted.