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Company Profile
HP is a technology company that operates in more than 170 countries around the world. We explore how technology as well as services can help people and companies address their problems and challenges, and realise their possibilities, aspirations and dreams. We apply new thinking and ideas to create more simple, valuable and trusted experiences with technology, continuously improving the way our customers live and work.
No other company offers as complete a technology product portfolio as HP. We provide infrastructure and business offerings that span from handheld devices to some of the world's most powerful supercomputer installations. We offer consumers a wide range of products and services from digital photography to digital entertainment and from computing to home printing. This comprehensive portfolio helps us match the right products, services and solutions to our customers' specific needs.
Everything we do, we do to make technology more practical, usable, and valuable to our customers.
Career Opportunities
HP's focus on people underlies everything we do. Being known as a great place to work makes it easier to attract top talent. For us, being a great place to work is good business. HP people live for the big idea. The next great discovery. The new way of being. To us, "Invent" is more than a word. It's who we are. The very soul of our organisation.
HP is committed to the development of each of its employees, equipping you with all the skills for an international career. We concentrate on both 'soft' and technical skills, placing heavy emphasis on 'on the job' learning as well as formal instruction.
Choose a career with HP, and within time you could find yourself anywhere in our global network - creating technology that changes the way people think, act, and ultimately, live.
The No 1 IT Company globally, HP leads in virtually every IT market and customer segment. We want to make sure we attract people who can help us realise our ambitions and achieve success.
Job scope/summary:
HP Insight Remote Support (IRS) delivers automated & secure remote support for HP customer's servers and storage devices on a 24x7 basis. This enables our customers to spend less time solving problems and more time focused on their business. Installation Support Agent will work closely with HP customers and HP country teams in order to increase the rate of Insight RS adoption on customer devices.
Job specifics/responsibilities:
Promote & influence customer self-installation of IRS
Assist customers with deployment steps
Provide Insight RS information & assistance to the customer prior to installation
Assist with deployment finalization
Forward customer requirements to the country nominated HP contact or refer the customer to self-installation scripts
Increase Insight RS adoption
Timely elevation and/or escalation of complex problems
Dispatch problems to the appropriate team
Follow up on the successful completion
Manages multiple tasks or cases simultaneously without supervision
Experience:
Minimum of 1 year, customer facing experience
Experience in telemarketing is an advantage
Technical background
Qualifications:
Fluent in verbal and written English
Fluent in one of the following languages: German, French, Italian, Spanish
Excellent communication, negotiation, influencing
Customer oriented attitude
Fast learner
Ability to explain complex technical terms and processes
Ability to operate effectively within a virtual (cross-cultural) team
Self-motivated
Team player
Ability to prioritize tasks
Highly organized person
Proactive and able to work under pressure
Technical skills (procedures and documents the employee has to be acquainted with):
Unix or Linux experience
Experience and literacy of common Office products: Outlook, Word, Excel, PowerPoint etc
If you feel comfortable with the above mentioned requirements and want to work for one of the world’s premier IT Organizations, we would really like to speak to you.
So, please, visit our website www.hp.com/go/jobs where you can apply online to the position number 487463 - Installation Support Agent (location Bulgaria).